📧 Email Support
For general inquiries, feature requests, and technical support.
Response time: Within 24-48 hours
support@snapverse.appSupport Center
We're here to help you get the most out of your Bible study experience with SnapVerse.
Whether you need help with the app, have questions about features, or want to report an issue, we're here to assist you.
🐛 Report a Bug
Found something not working? Let us know so we can fix it.
Include your device model and iOS version for faster resolution.
bugs@snapverse.app💡 Feature Requests
Have an idea to improve SnapVerse? We'd love to hear it!
Your feedback helps shape future updates.
feedback@snapverse.appFrequently Asked Questions
How do I restore my premium purchase?
Open SnapVerse → Settings → Restore Purchases. This will restore any purchases made with your Apple ID.
Why isn't the OCR recognizing text?
Ensure good lighting, hold your device steady, and make sure the text is in focus. The app works best with printed text rather than handwriting.
Can I sync my verses across devices?
Yes! Your verses sync automatically through iCloud if you're signed in with the same Apple ID on multiple devices.
Which Bible translation does SnapVerse use?
SnapVerse includes the World English Bible (WEB) translation, which is in the public domain and provides accurate, modern English text.
How do I delete saved verses or folders?
Swipe left on any verse or folder in your library to reveal the delete option. Deleted items cannot be recovered.
In-App Support
For the quickest help, use the support features built into SnapVerse:
- Settings → Help: Access the user guide and tutorials
- Settings → Send Feedback: Report issues directly from the app
- Settings → Privacy: Review our privacy practices
- Settings → About: View app version and system information
Report Content Issues
If you encounter any inappropriate content or behavior while using SnapVerse:
- Use the in-app reporting feature (tap and hold on any content)
- Email us directly at safety@snapverse.app
- Include screenshots if possible to help us investigate
We take all reports seriously and will respond within 24 hours for urgent safety concerns.
App Store Support
For billing issues, refunds, or subscription management:
- Visit Apple's Report a Problem page
- Contact Apple Support directly
- Manage subscriptions in Settings → [Your Name] → Subscriptions on your iOS device
Legal Resources
- Privacy Policy - How we protect your data
- Terms of Use - Guidelines for using SnapVerse
- End User License Agreement - Software license terms
Developer Information
SnapVerse
A Bible study companion app for iOS
Made with ❤️ for the global Christian community
For partnership inquiries or press requests:
hello@snapverse.app